Last Updated 26/01/2021.
You must be 18+ years old to request a video from Social Shout Out. Under 18s must have a parent or legal guardians consent.
You may not request a personalised video message that is or can be considered harmful. The video must not be edited or amended in any way, therefore, the Social Shout Out logo but must not be removed or covered from the video. Social Shout Out has the right to decline a video message request.
Once you have confirmed your request you are unable to cancel the request or receive a refund (Unless agreed otherwise).
Once your request is confirmed the personalised video message will be emailed to you within 7 days (Unless agreed otherwise).
If your personalised video message request wasn’t recorded by your chosen Celebrity/Influencer within 7 days then Social Shout Out will refund you for the request.
If for whatever reason your chosen Celebrity/Influencer is not available Social Shout Out will update the website and/or email you within 3 days confirming this.
If in the first 30 days of receiving your personalised message you notice a name is mis said or mis pronounced or part of your request wasn’t mentioned in the video request then Social Shout Out will provide a correct personalised message request from your chosen Celebrity/Influencer if the error was solely down to the Celebrity/Influencer.
Video message requests will be sent by Social Shout Out to the email address supplied on the check out page of our website (unless agreed otherwise).
90 days after the video message requested date Social Shout Out will delete our sent items including the video message, at which point Social Shout Out will no longer have the video to ever re send to the consumer, therefore, we would assume that you’ve saved your video message request on your personal device.
Social Shout Out are able to change the fees and payment procedures at any time.
Social Shout Out do not own the images used on our website and social media, but have consent from their owners.
Social Shout Out may discontinue or change parts of the website at any time.
If you sign up to our exclusive offers and Latest Announcements you can opt out anytime by removing yourself off the mailing list.
If you have any questions regarding any of the above points please email info@socialshoutout.co.uk